Patient Access Liaison
3 weeks ago
Job Location: San Antonio, TX
Remote Type: Fully Remote
Position Type: Full Time
Salary Range: $16.50 Hourly
Description
Salary: $16.50/hr - Remote Position
Job Summary: We are seeking a highly skilled Patient Access Liaison to join our team. As a Patient Access Liaison, you will be responsible for providing patients with a full range of exemplary access to healthcare via telephone, fax, email, web portal, chat, and electronic medical record systems in a remote work environment.
Key Responsibilities:
- Manage large volumes of inbound and outbound calls promptly, and provide accurate information including appointment scheduling, abortion navigation, and clinical research.
- Provide patients with solutions and direct inbound calls to appropriate destinations/departments/personnel.
- Make accurate entries into a practice management system for patient medical visits, collection of fees, medical insurance information, and patient demographics.
- Accurately and consistently document all patient communication encounters in Electronic Medical Records (EMR) as required.
- Perform other tasks as assigned by supervisors.
Requirements:
- High school diploma/GED required.
- Experience providing exemplary customer service in a customer-facing environment or over the phone.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure and employee manuals.
- Ability to speak fluent English and Spanish is preferred and/or other languages.
Work Environment:
The physical demands described represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the Employee remains in a stationary position during work shift; uses hands and fingers for substantial typing and computer use for extended periods of time; wears phonetic headsets; walking, bending, reaching; positions self to install equipment, including under desks; occasionally moves boxes or equipment weighing up to 25 pounds; uses voice to speak during work shift; and hears via the auditory sense.
Remote Work Requirements:
- Employee agrees to implement information security practices in their remote work location to protect Employer's confidential and proprietary information, as directed by Employer.
- Wi-Fi internet with at least a speed of at least 300 Mbps.
- Designate a safe workspace to be approved by Employer for placement and installation of equipment.
Equal Opportunity Employer: Planned Parenthood is an equal opportunity employer. We are dedicated to ensuring that all of our decisions regarding all aspects of the employment relationship - including recruiting, hiring, promotions, assignment, training, access to social and recreational programs, discharge, compensation, benefits, and the terms, conditions, and privileges of employment - are in accordance with our principles of equal opportunity.
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