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Corporate Lines Account Specialist

2 months ago

Glendale, California, United States Jobot Full time
Job Overview:
The Commercial Lines Account Manager plays a crucial role in overseeing and servicing a portfolio of commercial insurance accounts. This position requires a strong emphasis on cultivating and maintaining robust relationships with clients, ensuring their insurance needs are effectively addressed, and delivering outstanding customer service.

Key Responsibilities:

Client Relationship Management:
- Act as the primary liaison for assigned commercial insurance accounts.
- Build and sustain strong relationships with clients, gaining insights into their business needs and insurance requirements.
- Conduct regular meetings with clients to review coverage, address concerns, and provide updates on policy changes.

Policy Management:
- Oversee the administration of commercial insurance policies, including renewals, endorsements, and cancellations.
- Ensure timely and accurate processing of policy documents, certificates of insurance, and related paperwork.
- Monitor policy expirations to guarantee continuous coverage for clients.

New Business Development:
- Assist in crafting and presenting new business proposals to potential clients.
- Collaborate with producers and account executives to identify and pursue new business opportunities.
- Engage in networking events and industry conferences to strengthen professional connections.

Risk Assessment and Coverage Placement:
- Evaluate clients' insurance needs and risk exposures to recommend suitable coverage options.
- Partner with underwriters to negotiate and secure coverage with insurance carriers.
- Ensure clients are adequately covered with competitively priced policies.

Customer Service:
- Provide prompt and professional responses to client inquiries and requests.
- Manage claims reporting and follow-up, ensuring clients receive timely and fair resolutions.
- Address and resolve client issues or complaints in a satisfactory manner.

Compliance and Documentation:
- Maintain accurate and up-to-date client files and documentation.
- Ensure adherence to industry regulations and company policies.
- Stay informed about changes in insurance laws and regulations that may impact clients.

Qualifications:

Education and Experience:
- Bachelor's degree in business, finance, insurance, or a related field is preferred.
- A minimum of 3-5 years of experience in commercial insurance account management or a similar role.
- Valid insurance license (CIC, CISR, CPCU, or similar certification is preferred).

Skills and Competencies:
- Strong knowledge of commercial insurance products, coverage options, and industry practices.
- Excellent communication and interpersonal skills, with the ability to foster and maintain client relationships.
- Strong organizational skills and attention to detail.
- Proficiency in insurance management software and Microsoft Office Suite.
- Ability to work independently and collaboratively within a team.
- Strong analytical and problem-solving abilities.

Working Conditions:
- Full-time position, Monday through Friday.
- Occasional travel may be required for client meetings and industry events.
- Office environment with potential for remote work flexibility.

Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement plan with employer contribution.
- Opportunities for professional development and continuing education.