Salesforce Business Solutions Specialist

4 weeks ago

Lisle, Illinois, United States Molex Full time
Job Summary

As a Salesforce Business Solutions Specialist at Molex, you will play a critical role in supporting the company's global Salesforce platform and CRM Analytics roadmap. This position requires a strong understanding of Salesforce capabilities, best practices, and limitations, as well as excellent communication and analytical skills.

Key Responsibilities

• Provide day-to-day support for all Salesforce systems, including Sales Cloud, Service Cloud, and Experience Cloud.
• Troubleshoot issues and contribute to large strategic projects and/or new solutions in the Salesforce space.
• Manage the queue to provide prompt support to end users, including consulting with the ecosystem to resolve issues and address questions regarding the various Salesforce systems.
• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities on a global level.
• Offer visual solutions within the CRM Analytics platform and mobile visuals that can be flexible to align with stakeholder specifications and suggest alternative solutions for stakeholders.
• Employ a variety of approaches to collecting and documenting business, functional, and user requirements, such as leading workshops, writing use cases, creating context diagrams, data flow diagrams, performing stakeholder analysis, etc.
• Configure and customize Salesforce CRM Analytics applications to meet specific business requirements, leveraging features such as SAQL (Salesforce Analytics Query Language), dataflows, and recipes but not limited to only these features.
• Integration knowledge of Salesforce CRM Analytics with external data sources, including Salesforce CRM data, ERP systems, and other third-party applications and understand the end solution.
• Knowledgeable on data processing solutions which enhance the speed and adaptability of Salesforce CRM Analytics solutions, ensuring that data is processed, stored, and visualized effectively.
• Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions. Regularly works with technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed.
• Support Project Managers planning, execution, and management of project deliverables and risks.
• Work closely with QA analysts and may perform functional, regression, unit, functional, and user acceptance testing.
• System testing of new functionality or bug fixes during Sprints or for any production releases.
• Provide project and monthly metrics coordination and support.
• Look for and identify opportunities for business process and procedure improvements.
• Stay up-to-date with the latest features and capabilities of Salesforce CRM Analytics and proactively recommend enhancements and improvements to existing solutions.
• Understand, support, and contribute to current MBM process. Open to accept change in roles and responsibilities as needed.

Requirements

• Bachelor's degree and/or a degree in Business Systems, Computer Science, Business Administration, or equivalent work experience in this area.
• Salesforce.com system experience with Basic Salesforce admin or equivalent certification.
• 3+ years' experience handling elements of software implementations and using a combination of SAP, Salesforce, and/or MuleSoft type of systems.
• Proficient level experience in MS Office Applications, Visio, and Jira.
• Project coordination skills.
• Salesforce Advanced Admin certification.
• Salesforce certification in Tableau CRM.
• Experience with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce Cloud, Einstein, ServiceNow, or a similar ITSM tool is a plus.
• Experience with Salesforce CRM configuration, customization, and integration is a plus.
• Strong understanding of Salesforce capabilities, best practices, and limitations and the ability to clearly communicate those to key stakeholders.
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.
• Strong analytical and problem-solving skills, with an attention to detail and accuracy.

About Molex

Molex is a company that empowers employees to do what they do best to make life better. Our business philosophy helps employees unleash their potential while creating value for themselves and the company. We provide essential resources and support to build and maintain physical, financial, and emotional strength, focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

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