Patient Care Coordinator

1 week ago


Midland, Michigan, United States MyMichigan Health Full time
Job Summary

We are seeking a highly skilled Patient Care Navigator to join our team at MyMichigan Health. As a Patient Care Navigator, you will play a critical role in improving patient access, care transitions, and coordination of patient care resources.

Key Responsibilities
  • Identify and Address Social Barriers: Utilize motivational interviewing techniques to identify social risk factors that may be hindering patients from meeting their healthcare goals.
  • Link Patients to Resources: Complete required clinical screenings to assist with identification of patients' risk factors and link them to community and medical resources needed to address social determinants of care and/or barriers to healthcare goals.
  • Coordinate Patient Care: Coordinate medical appointments, assist patients in addressing their barriers to medication regimen adherence, actively work with patients to increase adherence to scheduled appointments, and coordinate follow-up with non-clinical services such as transportation, home health, homeless shelters, home meal delivery, etc.
  • Document Patient Interactions: Maintain appropriate documentation of patient contact, referrals made, and services provided.
  • Communicate Effectively: Effectively and professionally complete the appropriate workflow and documentation for all assigned patients and communicate all urgent concerns regarding patient care needs to appropriate care team members in a timely manner.
  • Participate in Process Improvement: Participate in process improvement projects and specific clinical tasks as assigned to improve patient access.
Requirements
  • Education: High School Diploma or GED
  • Certifications: BLS - Basic Life Support Required Within 3 months of hire or transfer, MA CERT - Medical Assistant Required
  • Skills: Ability to be empathetic and resourceful to all patients regardless of their social and/or medical complexities, multi-tasking skills, ability to facilitate messages, complaints, and urgent calls as appropriate, ability to work collaboratively with internal/external healthcare team members and navigate through the healthcare system.


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