Youth Crisis Line Supervisor

1 month ago

Portland, Oregon, United States Lines for Life Full time
Job Title: Youth Crisis Line Supervisor

Job Summary:

The Youth Crisis Line Supervisor is responsible for supervising, assisting, and mentoring volunteer YouthLine Peer Helpers and Coaching Volunteers between the hours of 3:30PM – 10:30 PM. The supervisor oversees volunteers and interns answering acute crisis and referral calls, texts, and chats with care and compassion on the YouthLine, assists with quality assurance monitoring, and builds community and positive relationships with youth focusing on inclusion and youth development.

Key Responsibilities:

  • Support YouthLine volunteers answering calls, texts, and chats with compassion in accordance with Lines for Life's training expectations and scope.
  • Establish rapport with YouthLine volunteers and contacts, and act as a resource of knowledge and systems use for volunteers.
  • Collaborate with the Youth Development team on providing ongoing mentoring and development for youth volunteers and interns.
  • Establish and promote community and inclusiveness between youth volunteers and staff members by creating a welcoming, caring environment.
  • Implement and follow all protocols and procedures for supporting youth who reach out to the YouthLine help, support, and crisis line.
  • Work independently in managing calls, texts, and chats that reach an acuity level that is more appropriate for staff than youth volunteers.
  • Troubleshoot and problem-solve various technology issues that arise in the YouthLine call center.
  • Identify appropriate, available resources that can be provided to contacts and support the efforts of the YouthLine.
  • Attend weekly and monthly meetings, including individual supervision, clinical supervision, operations staff meetings, YouthLine all-staff meetings, and Lines for Life staff meetings.

Requirements:

  • Master's Degree in a related social sciences field.
  • Crisis Intervention Training.
  • A minimum of two years of experience working with youth.
  • Proficient with database and MS Office computer environment.
  • Excellent communication and interpersonal skills.
  • Ability to mentor youth.
  • Ability to handle stress.
  • Must be available to regularly work between the hours of 3:30pm – 10:30 pm to accommodate the hours of operation for the YouthLine Call Center in Portland.

Compensation Package:

The starting salary for this position is $28.44/hr. for individuals with graduate degrees in a related field. Lines for Life also offers a great benefits package valued at over $9,500 that includes full coverage for employee health, dental, vision, short- and long-term disability, and life insurance premiums; a matching 401K plan; a flexible spending plan; an employee assistance program; and a free fitbit.

About the Organization:

Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance abuse, mental illness, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

Lived Experience:

Lines for Life encourages individuals with lived experience to apply. This includes individuals who have undertaken their own recovery journey or supported someone through a recovery journey from mental health conditions, suicidal struggles, and/or substance abuse. They have the capacity to draw upon and use their own lived experiences to help others and prevent suicide and substance abuse and promote mental wellness.

EEO:

Lines for Life strives to create a diverse, inclusive environment to better represent the communities that we serve. We are an equal opportunity employer.

All Lines for Life employees must be approved to work by the Oregon Department of Human Services' Background Check Unit. Background checks are completed after a conditional offer of employment has been extended.

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