Crisis Lines Supervisor

1 month ago


Portland, Oregon, United States Lines for Life Full time
Job Summary

Lines for Life is seeking a highly skilled Crisis Lines Volunteer Workforce Supervisor to oversee our volunteer and internship workforce. The successful candidate will ensure that all crisis lines calls are answered with care and compassion, and within the scope of the program.

Key Responsibilities:

  • Supervise and mentor crisis lines volunteers and interns to ensure they provide high-quality support to callers.
  • Provide on-the-job training and coaching to crisis responders to ensure they follow protocols and best practices for crisis intervention.
  • Collaborate with the volunteer program team to develop and implement training programs for crisis lines volunteers and interns.
  • Monitor and evaluate the performance of crisis responders to ensure they meet the required standards.
  • Develop and implement strategies to improve the efficiency and effectiveness of the crisis lines operation.

Requirements:

  • Master's degree in psychology, social work, or a related field.
  • At least 2 years of experience in crisis intervention and management.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and make sound clinical judgments.
  • Knowledge of crisis intervention principles and practices.

What We Offer:

  • A competitive salary of $28.44 per hour.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with a generous matching contribution.
  • A flexible spending plan and an employee assistance program.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].



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