Team Operations Manager
6 days ago
Job Summary:
Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.
Key Responsibilities:
- Train and coach employees to ensure they have the skills and knowledge to provide excellent customer service and meet sales targets.
- Delegate tasks and responsibilities to team members to ensure efficient operation of the store.
- Hold team members accountable for their performance and provide feedback and coaching to improve their skills.
- Ensure that the store is staffed and scheduled appropriately to meet customer demand and control labor costs.
- Monitor and control cash handling and inventory levels to ensure accuracy and minimize losses.
- Develop and implement strategies to improve sales and customer satisfaction.
Requirements:
- 2+ years of experience in a management or leadership role in a fast-paced retail or food service environment.
- Proven track record of success in leading and developing high-performing teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- High school diploma or equivalent required; bachelor's degree preferred.
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