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Technical Support Specialist
2 months ago
At Howard Technology Solutions, we are seeking a highly skilled and experienced Service Technician to join our team. As a Service Technician, you will play a critical role in providing exceptional customer service and technical support to our clients.
Key Responsibilities- Work closely with our Professional Services Manager to understand each project's requirements and objectives.
- Assist our customer support team in resolving technical issues and providing timely solutions.
- Coordinate project logistics, including travel arrangements, accommodations, and equipment rentals.
- Ensure that all field projects are completed efficiently and effectively, meeting our high standards for quality and customer satisfaction.
- Provide technical training and support to our customers, ensuring they have the necessary skills to utilize our solutions effectively.
- Obtain customer sign-off on each project upon completion, ensuring satisfaction and loyalty.
- Verify that each project has the necessary tools and parts, and that all necessary reports are submitted on time.
- Update your manager daily on project progress and onsite visits.
- Represent Howard Technology Solutions in a professional and positive manner at all times.
- Ability to work a flexible schedule when necessary.
- Willingness to travel for business purposes.
- Bachelor's degree from an accredited institution.
- Minimum two years of technical experience in electrical and mechanical systems.
- Proficiency in Microsoft Office, including Word, Excel, and email.
- Presentable, courteous, and pleasant personality.
- Hardworking, sincere, honest, dedicated, and self-motivated individual.
- Excellent verbal and written communication skills, with the ability to effectively communicate with team members and customers.
- Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exceptional customer service.
- Capacity to develop creative solutions and think outside the box.
- Willingness to go above and beyond assigned duties and responsibilities when necessary.
- Competitive salary with overtime opportunities.
- Medical, dental, and disability insurance.
- Life insurance and 401(k) retirement plan.
- Education reimbursement and paid holidays.
- Paid vacations and equal opportunities for advancement.
