Initial Contact Coordinator

4 days ago


Towson, Maryland, United States Blattner Family Law Group Full time
Join Our Team

At Blattner Family Law Group, we are committed to providing exceptional service and support to individuals navigating divorce, custody, and other family law challenges. As an Initial Contact Coordinator, you will play a vital role in making a positive first impression on potential clients, ensuring a smooth transition to our legal team, and providing exceptional service throughout their interaction with our firm.

About the Role

This role requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment. You will be responsible for conducting intake calls, gathering information about client cases, and scheduling appointments with our legal team. Your primary goal will be to ensure a seamless transition and provide exceptional service to our clients.

Key Responsibilities

* Conduct intake calls and gather information about client cases, ensuring a thorough understanding of their needs and concerns.
* Schedule appointments and coordinate consultations with our legal team, ensuring timely and accurate communication.
* Manage client data and maintain accurate records, using our CRM system to track interactions and outcomes.
* Provide guidance and support to clients, answering questions and addressing concerns in a clear and concise manner.

Requirements

To succeed in this role, you will need:
* Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
* Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
* Experience in a client-facing role, preferably in legal, healthcare, or professional services, with a proven track record of delivering exceptional service.
* Familiarity with CRM software and other technology tools, with a willingness to learn and adapt to new systems.
* A commitment to discretion and professionalism, with the ability to handle sensitive client information with confidentiality and care.

What We Offer

As a valued member of our team, you can expect a competitive salary of $52,000 - $62,000 per year, depending on experience, plus benefits including health insurance, paid time off, and opportunities for professional growth and development.

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