Towson Office Coordinator

2 days ago


Towson, Maryland, United States Grafton Firm LLC Full time

Client Support Specialist Opportunity

Grafton Firm LLC is seeking a skilled Client Support Specialist to join our Towson office team. As the first point of contact, you will be responsible for engaging with clients, scheduling appointments, and providing clear, professional support through various communication channels.

Key Responsibilities

  • Engage with clients to establish rapport and assess their legal needs
  • Schedule client appointments with advisors, ensuring all necessary information is communicated
  • Deliver compassionate and professional support to clients via phone, email, and text communication
  • Maintain accurate records of client communications and appointment details
  • Support front office operations, including mail processing, conference room organization, and document management

Requirements

  • Empathy and passion for helping individuals navigate difficult situations
  • Excellent customer service skills, with a focus on delivering compassionate and supportive assistance
  • Exceptional communication skills, with ability to quickly establish rapport and trust
  • Strong organizational skills and attention to detail
  • Team-oriented, collaborative approach with strong client-centered focus

Compensation Information

The estimated salary for this role is $15.50 per hour, offering a competitive starting point for your career as a Client Support Specialist.


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