Sales Team Member

5 days ago


Columbia, Maryland, United States Hand & Stone - FGG Spas Full time
Job Summary:
We are seeking a skilled and energetic Sales Associate to join our team at Hand & Stone Columbia - Dobbin Center. As a key member of our front desk team, you will be responsible for delivering exceptional customer service, promoting products and services, and achieving sales performance goals. If you have a passion for connecting with people and a strong sales background, we encourage you to apply.

About the Role:
Our ideal candidate is a driven individual with excellent communication skills, a positive attitude, and a winning personality. You should have a demonstrated history of providing exceptional customer service in prior roles and be able to work effectively in a fast-paced environment. In this role, you will have the opportunity to earn a competitive base hourly rate, plus uncapped commission on membership sales, providing substantial earning potential based on your sales performance. Our top performers typically earn an additional $2 - $4 per hour in commission on top of their base rate.

Responsibilities:
  • Provide an excellent customer experience to all clients through phone calls, setting appointments, greeting clients, and membership sales management.
  • Successfully achieve performance-based goals set by your manager and the company on a consistent basis, including Membership Conversion, Booking Efficiency, Call Conversion, and Gift Card Sales.
  • Passionately promote products and services.
  • Communicate with Service Provider team and maximize appointment book.

Requirements:
To be successful in this role, you should have a strong sales, retail, or service background, excellent communication skills, and a positive attitude. A demonstrated history of providing exceptional customer service in prior roles is also essential. We offer a comprehensive benefits package, including 401(k) options with 5% company matching, paid training, product and service discounts, and more.
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