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Operations Team Member

3 weeks ago

Columbia, Maryland, United States Havtech LLC Full time

Havtech LLC is looking for a talented Scheduling Professional to lead our service team's scheduling activities. As a key member of our operations team, you will play a crucial role in ensuring seamless day-to-day service operations.

Key Responsibilities:
  1. Customer Service: Provide professional service to customers and internal departments, offering guidance and support as needed.
  2. Scheduling: Schedule service teams to optimize productivity and meet customer requirements, making adjustments as necessary.
  3. Data Management: Maintain up-to-date data and customer records.
  4. Communication: Inform customers of upcoming services and proactively notify them of any delays or changes.
  5. Customer Inquiries: Handle customer inquiries via phone and message boards.
  6. Schedule Management: Update and monitor schedule capacity and profile settings.
  7. Team Collaboration: Regularly communicate with customers and management regarding service status and quality.
Requirements and Qualifications:
  • Minimum high school diploma or equivalent.
  • Experience in the HVAC industry is beneficial.
  • Dispatching experience covering multiple states or regions is an asset.
  • Excellent organizational, time management, and communication skills.
  • Ability to adapt to changing priorities and remain proactive in addressing issues.
  • Demonstrated ability to multitask and prioritize responsibilities.
  • Familiarity with Microsoft Office and basic PC experience in Windows environment.
Compensation:

The salary range for this position is $52,000 - $62,000 per annum, based on experience.