Lead Nurse Care Manager
6 days ago
This position is responsible for overseeing the day-to-day operations of our medical clinic, including supervising registered nurses and medical assistants, managing supplies, and ensuring high-quality patient care.
Key Responsibilities- Collaborate with Site Medical Director and Operations Director to ensure smooth clinic functioning
- Supervise and participate in the delivery of direct and telephonic nursing services to patients and families
- Plan, provide, and document professional nursing care in ambulatory settings
- Delegate tasks and supervise the activities of other licensed and unlicensed care providers
- Ensure staff deliver high-quality care as determined by CBHC standards
- Encourage and provide continuing education opportunities for staff
- Delegate clerical and non-nursing tasks to assistive personnel
- Supervise daily work of nursing team through direct observation and periodic chart reviews
- Provide appropriate feedback on performance
- Meet weekly with other site leadership and monthly with Lead RNs
- Document both incoming and outgoing calls as they occur and communicate effectively with other team members
- Utilize interpreter services for patient communications
- Attend departmental and all staff meetings
- Document telecommunications that reflect care specific to the actual or potential health needs of the caller/patient
- Document and communicate plan of care
- Complete assessment of symptoms
- Locate and utilize appropriate resources inside and outside the organization to meet the needs of the caller/patient
- Schedule patient visits based on acuity of need
- Develop appropriate staffing schedules for clinic coverage
- Maintain confidentiality in all situations
- Adhere to nursing protocols and organizational standing orders
- Participate in patient appointments as needed for education or treatment of disease
- Run independent nursing visits with patients for follow-up of chronic illnesses, education, and treatment of disease as needed
- Assist in triage of patients during walk-in clinic
- Make accurate assessments/nursing diagnosis as observed by Supervisor and Clinicians
- Use assessment to evaluate patient needs and formulate a plan of care, revising outcomes and interventions based on results of evaluation
- Correlate psychophysiology screening, physical complaints with life status information to screen for somatic complaints associated with the stress of everyday coping
- Demonstrate awareness of cultural, ethnic, gender, and racial differences and their potential to impact patient outcomes
- Request coaching and assistance from preceptors/other experienced staff when needed
- Maintain membership in professional organizations such as the AAACN
- Consistently display professionalism in dealing with customers, staff, and clinicians as observed by manager
- Pitch in to cover shortages within departments
- Collaborate with nutritionist, clinicians, pharmacy, mental health, addictions, case management, and others in assessing patient's status
- Implement plan with patient and healthcare team
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