Client Services Specialist
2 weeks ago
Rockefeller Capital Management is a premier independent financial advisory firm, established in 2018. With roots dating back to 1882 as the family office of John D. Rockefeller, the firm has transformed to provide strategic guidance to ultra- and high-net-worth individuals, families, institutions, and corporations across 30 markets in the United States and an office in London. As of March 31, 2024, the firm manages $133 billion in client assets.
Position Overview
We are looking for a dedicated individual to join our Private Advisor team within the Rockefeller Global Family Office as a Client Services Specialist. This role is pivotal in fostering relationships with high-net-worth clients and supporting our Private Advisor team.
Key Responsibilities
Operational Duties:
- Facilitate account opening and maintenance by preparing necessary documentation for client signatures and ensuring completion and approval.
- Complete investment subscription forms and verify funding status.
- Address account activity and client inquiries across various custodians, including requests related to money movement, trading, and tax documentation.
- Assist clients with online access to their accounts.
- Prepare materials for client meetings, including investment reports and agendas.
- Upload monthly account reports to designated client portals.
- Attend and document internal and external manager calls, sharing insights with the team.
- Coordinate outreach for client meetings.
- Organize pre-meetings with the Rockefeller Capital Management team to ensure thorough preparation.
- Attend meetings, take notes, and distribute action items as necessary.
- Manage team communications, including market updates, client events, and holiday greetings; maintain communication lists for marketing and events.
- 1-3 years of experience in client service within the financial sector or a related field is preferred.
- Series 7 and 66 licenses are strongly preferred; candidates should be willing to obtain them if not already held.
- A Bachelor’s degree is required.
- Exceptional client-facing and interpersonal skills.
- Detail-oriented with strong organizational and prioritization abilities.
- Ability to thrive in a fast-paced environment while managing multiple tasks effectively.
- Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
- Familiarity with eMoney financial planning software is a plus.
Rockefeller Capital Management is an equal opportunity employer and does not discriminate based on any protected characteristics as defined by applicable federal, state, or local laws. We participate in the E-Verify program in specific locations as required by law.
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