Front Office Experience Representative

6 days ago


Miami, United States Andaz Miami Beach Full time

We are seeking an experienced Front Desk Agent to join our team at Andaz Miami Beach. As a member of our front office team, you will be responsible for providing exceptional guest service and ensuring that every guest has a memorable experience.

About the Role

The successful candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a team environment. You will be responsible for processing guest check-ins and check-outs, responding to guest inquiries, and resolving any issues that may arise. You will also be required to perform various administrative tasks, such as posting charges to guest accounts and making reservations.

Our ideal candidate will be a motivated and organized individual who is passionate about delivering exceptional customer service. We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience, along with opportunities for professional growth and development.

  • Greet and thank guests as per Forbes standards
  • Perform all guest check-in and checkout procedures
  • Post charges to appropriate guest accounts
  • Make and confirm reservations
  • Answer phones and direct calls to appropriate personnel
  • Anticipate and address guests' needs


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