Technical Support Analyst

5 days ago


Kermit, Texas, United States Atlas Sand Company, LLC Full time
About Atlas Sand Company, LLC

We are a leading provider of high-quality frac sand and innovative logistics solutions to Exploration and production operators and oil field service providers in the Permian Basin.

We pride ourselves on our state-of-the-art manufacturing facilities, premium offerings, outstanding customer service, exceptional work culture, and commitment to giving back to the community.

Job Summary

We are seeking a highly skilled IT Support Analyst to join our fast-paced, 24-hour operational manufacturing team. This role involves working in both indoor and outdoor environments across our Texas locations.

Key Responsibilities
  • Continuously develop expertise in systems and network administration to enhance performance and efficiency.
  • Gain hands-on experience with industry-leading virtualization technologies such as Hyper-V, Veeam, and VMware, contributing to the optimization of virtual environments.
  • Deliver responsive and effective end-user support through a ticketing system, ensuring minimal disruption to operations.
  • Collaborate with Systems Administrators on diverse projects, providing valuable assistance in troubleshooting and system maintenance.
  • Create and refine detailed documentation of processes and procedures to standardize workflows and improve knowledge sharing.
  • Proactively address after-hours IT requests, ensuring timely issue resolution and escalating complex problems as necessary.
  • Deploy and configure IT assets across enterprise environments, aligning technology with business needs.
  • Support backup and disaster recovery processes to maintain data integrity and business continuity.
Requirements
  • Proven ability to provide desktop support for both local and remote staff in manufacturing (outdoor) and office environments.
  • Familiarity with desktop software, networking (routers, switches), and troubleshooting IT issues both in person and remotely.
  • Strong multitasking skills in a fast-paced, high-energy environment.
  • Willingness to travel and work across multiple Texas locations with flexible, on-call availability.
Preferred Qualifications
  • AAS in Computer Science or a related technical field.
  • Experience working in IT support within a manufacturing setting.
  • Experience with virtualization technologies and advanced networking systems.
  • Excellent verbal and written communication skills.
  • Team player with a positive, supportive attitude.


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