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Relationship Development Specialist

2 months ago

Spring, Texas, United States AFC Automotive Finance Corporation Full time
About the Role

AFC Automotive Finance Corporation is seeking a skilled Relationship Development Specialist to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving portfolio growth, and providing exceptional customer service.

Key Responsibilities
  • Portfolio Growth and Development
    • Grow the portfolio organically by identifying and pursuing new business opportunities.
    • Develop and implement strategies to increase customer engagement and retention.
    • Collaborate with internal stakeholders to drive portfolio growth and expansion.
  • Customer Relationship Management
    • Build and maintain strong relationships with customers through regular communication and issue resolution.
    • Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
    • Identify and capitalize on opportunities to upsell and cross-sell products and services.
  • Business Development and Analysis
    • Conduct market research and analysis to identify trends and opportunities for growth.
    • Develop and implement business plans to drive portfolio growth and expansion.
    • Monitor and analyze key performance indicators (KPIs) to measure portfolio growth and customer satisfaction.
  • Operational Support
    • Provide operational support to internal stakeholders by assisting with credit and contract functions.
    • Collaborate with cross-functional teams to drive portfolio performance and customer satisfaction.
    • Stay up-to-date with industry trends and developments to ensure AFC remains competitive.
Requirements
  • Experience
    • Three (3) or more years of relevant experience in sales, customer service, or a related field.
  • Skills
    • Strong communication and interpersonal skills.
    • Ability to build and maintain strong relationships with customers and internal stakeholders.
    • Excellent problem-solving and analytical skills.
    • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Education
    • Bachelor's degree in a related field (e.g. business, marketing, finance).
Preferred Qualifications
  • Language Skills
    • Bilingual (Spanish and English) strongly preferred.
  • Industry Experience
    • Previous experience in the automotive finance industry or a related field.
  • Technical Skills
    • Experience with Microsoft Suite and CRM software.