Customer Service Specialist

3 weeks ago


Birmingham, Michigan, United States First Merchants Bank Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled Customer Service Specialist to join our team at First Merchants Bank. In this role, you will be responsible for providing exceptional customer service by accurately and efficiently completing bank transactions and suggesting products and services that meet the current and future financial needs of our customers.

As a Customer Service Specialist, you will:
  • Respond to customer requests for banking transactions.
  • Answer customer inquiries and problems with solutions that meet the customer's current needs.
  • Continually build customer loyalty and advocate relationships.

Requirements:
  • High School Diploma or Equivalent.
  • Minimum of 6 (six) months of experience selling products or services.
  • Minimum of 1 (one) year of sales, banking and/or related experience.
  • Ability to travel daily to banking centers within assigned region.
  • S.A.F.E. Act Registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS).
  • Ability to obtain Notary Public designation.

Benefits:
  • Base Pay: $45,000 per year
  • PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement


The estimated salary range for this position is $45,000-$60,000 per year, depending on location and experience.

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