Customer Service Ambassador

3 weeks ago


Birmingham, Michigan, United States Martinizing Cleaners Full time
About Us

Martinizing Dry Cleaning is a nationally leading company in the dry cleaning industry. We are locally owned and operated, dedicated to delivering exceptional customer experiences.

">Job Summary

We are seeking a motivated and friendly Customer Service Representative to join our team. The ideal candidate will have a positive attitude, excellent communication skills, and the ability to provide top-notch customer service.

">Key Responsibilities - Front:
  • Provide engaging interactions with customers
  • Describe Martinizing services and processes clearly
  • Check in customer orders; inspect, sort, & tag for cleaning
  • Solve customer problems as needed
  • Communicate issues, record data, and maintain accurate records
  • Process customer payments and discounts
  • Perform standard opening and closing duties
  • Ensure store cleanliness and tidiness
Key Responsibilities - Back:
  • Inspect finished garments according to Martinizing quality control requirements
  • Assemble finished garments to order slot
  • Bag completed orders
  • Register and place bagged orders alphabetically
Requirements:
  • Previous customer service experience is an asset
  • Dry cleaning experience is considered beneficial
  • A flexible schedule is required
  • The ability to work while standing for long periods is essential
  • Strong attention to detail is necessary
  • An understanding of textiles and garments is helpful
Estimated Salary: $40,000 - $55,000 per year

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