ITM Support Specialist
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Call Center/ITM Representative at Security Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members through our Interactive Teller Machines and Call Center.
Key Responsibilities- Member Service: Respond to all member inquiries and transaction requests in a timely and professional manner, ensuring accurate and positive interactions.
- Sales and Service Culture: Promote and participate in a sales and service culture that aligns with our goal of exceeding member expectations, while maintaining a high level of service, safety, and member confidentiality.
- Operational Duties: Perform duties necessary to maintain department office supplies, process mail distribution, and balance daily transactions.
- Security and Compliance: Maintain the security of all codes, procedures, and other items related to office security, and adhere to established processes for key control and security.
- Technical Support: Provide technical support for e-services and respond to all member requests for service through ITM, including assistance with using the ITM and processing transactions.
- Teller Functions: Perform all teller-related duties, including balancing, processing member deposits, payments, withdrawals, and check cashing.
- Education: A high school diploma or equivalent.
- Experience: Previous cash handling and customer service experience desired.
- Licenses/Certifications: Must attain all required licenses and/or certifications to perform duties of position.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.
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ITM Support Specialist
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Holly, Michigan, United States Security Credit Union Full timeJob SummarySecurity Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Call Center/ITM team, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.Key...
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Holly, Michigan, United States Security Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center/ITM Representative at Security Credit Union. As a key member of our operations team, you will be responsible for providing exceptional service to our members through our Interactive Teller Machines and Call Center.Key ResponsibilitiesMember Service:...
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Customer Service Representative
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Holly, Michigan, United States Security Credit Union Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Call Center/ITM Representative at Security Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members through our Interactive Teller Machines and Call Center.Key ResponsibilitiesMember Service: Respond to...
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Holly, United States Security Credit Union Full timeJob DescriptionJob DescriptionDescription:General Summary of Duties:Responsible for answering all member inquiries and transaction requests received through our Interactive Teller Machines and Call Center accurately and positively. Promotes and participates in a sales and service culture consistent with SCU’s goal of exceeding expectations while...
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