ITM Support Specialist

7 days ago


Holly, Michigan, United States Security Credit Union Full time
Job Summary

Security Credit Union is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Call Center/ITM team, you will be responsible for providing exceptional service to our members, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Member Service: Respond to member inquiries, resolve issues, and provide information on our products and services.
  • Transaction Processing: Process member transactions, including deposits, withdrawals, and transfers, in a secure and accurate manner.
  • Problem-Solving: Analyze and resolve member complaints and issues in a fair and timely manner.
  • Team Collaboration: Work collaboratively with other team members to achieve common goals and objectives.
  • Continuous Learning: Stay up-to-date on our products and services, as well as industry trends and best practices.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service experience, preferably in a financial institution or call center environment.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in Microsoft Office.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.



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