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Customer Service Representative

2 months ago

San Antonio, Texas, United States speedqueenlaundry Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Speed Queen Laundry Stores. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a safe and clean store environment, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Customer Service: Assist customers with payment systems, machine selection, and retail purchases; handle customer questions and concerns in a professional and courteous manner.
  • Store Safety and Security: Maintain a safe environment inside and outside the store by following proper security procedures and prioritizing employee and customer safety.
  • Store Cleanliness and Upkeep: Ensure the highest level of cleanliness is maintained inside and outside the store at all times; follow proper cleaning routines and document completion.
  • Building and Equipment Maintenance: Document equipment and building maintenance issues appropriately, escalating unsafe situations to management.
  • Retail: Maintain a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate customers; accurately process sales and encourage customers to purchase additional items.
  • Wash/Dry/Fold: Provide a consistent quality product to customers by choosing the appropriate equipment for clothing and completing the order with care; complete logs accurately and address customer concerns in a timely and satisfactory manner.
  • Policies and Procedures: Ensure all company policies and procedures are followed at all times.

Requirements:

  • Knowledge/Experience: Knowledge of commercial laundry products and payment systems is a plus, but not required.
  • Skills and Abilities: Effective communication and interpersonal skills; ability to work with individuals from diverse backgrounds; ability to manage multiple tasks at one time; basic computer skills.
  • Education: High School Diploma/GED.
  • Physical Requirements: Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

Speed Queen Laundry Stores is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities, and persons of all Sexual Orientations and Gender Identities.