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Service Excellence Advisor
2 months ago
Position Overview:
Join our team as a Customer Service Advisor, where you will play a vital role in delivering exceptional service to our clients.
Location: Morley
Role Details:
This position involves working as a Customer Service Advisor, focusing on providing support without engaging in sales or cold calling.
Working Hours: 5 days a week, including one weekend day, post-training.
Compensation: Starting at £9.30 per hour, increasing to £9.74 after 12 weeks.
Work Environment: Flexibility to work from the office or remotely, with necessary equipment provided for home-based work.
Training: Comprehensive training will be provided, with a requirement for full attendance.
Key Responsibilities:
- Deliver high-quality customer service to all clients.
- Manage customer inquiries via phone and email regarding deliveries and related issues.
- Collaborate with internal teams to resolve customer queries efficiently.
- Maintain accurate records and documentation of customer interactions.
Ideal Candidate:
The successful candidate will possess:
- Outstanding verbal and written communication skills.
- Strong administrative capabilities.
- Previous experience in customer service roles.
- A proactive and positive attitude.
- The ability to work effectively both independently and as part of a team.
Benefits:
- Complimentary parking facilities.
- Access to kitchen amenities.
- Free hot and cold beverages.
- Ongoing support from team leaders.
