General Manager

2 weeks ago

Vancouver, Washington, United States 24 Hour Fitness Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our fitness center team. As a key member of our management team, you will be responsible for driving business growth, improving member satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Recruit, train, and develop a high-performing team to deliver exceptional member experiences.
  • Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams.
  • Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
  • Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
  • Implement safety protocols and procedures to ensure the well-being of members and staff.
  • Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
  • Develop and execute retention strategies, such as member engagement programs, events, and incentives.
  • Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
Requirements
  • 3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success.
  • 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
  • Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
  • Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
  • Excellent communication, interpersonal, and customer service skills.
  • CPR/AED certification (or willingness to obtain).
Preferred Qualifications
  • Bachelor's degree in Business Administration, Sports Management, or a related field.
  • Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
  • Familiarity with sales techniques and strategies.
  • Active involvement in the fitness community through professional associations or networking events.
Physical Demands/Environmental Conditions
  • While performing duties of this job, the employee is regularly required to stand, walk.
  • Frequently required to climb, balance, stoop, kneel, crouch or crawl.
  • Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
  • Telephone usage: ability to communicate with internal and external members.
  • Required usage of cleaning chemicals, ladders, utensils and equipment.
  • Regularly exposed to moving mechanical parts.
  • Noise level in the environment is occasionally loud.
Travel Requirement
  • Ability to travel up to 10% of the time to attend training sessions and meetings.
Disclaimer

This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance.

There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked.

Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees:

Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week:

Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Accrue 1 hour of sick time for every 30 hours worked.

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Salary Range:

$80,593 (Actual offer may vary from posted hiring range based on location, work experience, and/or education.)

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