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Technical Account Specialist, North America
2 months ago
Vantage Data Centers is a leading provider of data center services, committed to delivering exceptional customer experiences and innovative solutions. Our mission is to empower businesses to thrive in a rapidly evolving digital landscape.
We celebrate diversity and foster a culture of inclusion, respect, and acceptance. Our team is dedicated to building strong relationships with our customers, partners, and stakeholders, and we strive to make a positive impact on our communities.
Job SummaryWe are seeking an experienced Customer Experience Manager to join our team in North America. As a key member of our operations team, you will be responsible for managing customer relationships, ensuring seamless delivery of our services, and driving customer satisfaction.
Key Responsibilities- Customer Relationship Management
- Establish and maintain strong relationships with key customers
- Develop and execute customer engagement strategies to drive satisfaction and loyalty
- Service Delivery
- Oversee the delivery of our data center services to ensure high-quality, on-time, and within-budget results
- Collaborate with internal teams to resolve customer issues and concerns
- Process Improvement
- Identify opportunities to improve our processes and procedures
- Develop and implement changes to enhance customer experience and operational efficiency
- Reporting and Analytics
- Develop and maintain key performance indicators (KPIs) to measure customer satisfaction and service delivery
- Provide regular reporting and insights to stakeholders to inform business decisions
- Education
- Bachelor's degree in Business Administration, Computer Science, or related field
- Experience
- 5+ years of experience in customer-facing roles, preferably in the data center or IT industry
- Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
We offer a comprehensive compensation package, including a competitive salary, bonus structure, and benefits. Our team is passionate about delivering exceptional customer experiences, and we are committed to providing opportunities for growth and development.
