Customer Service Representative

2 weeks ago


Mount Laurel, New Jersey, United States PSG Global Solutions Careers Full time
The Opportunity

We're seeking a skilled Customer Service Representative to join our team at PSG Global Solutions Careers in Mount Laurel, New Jersey, United States.

Key Responsibilities
  • Ensure timely completion and documentation of day-to-day work activities.
  • Accurately enter facility enrollments for approval, denial or rejection.
  • Verify and process electronic or manual replenishment requests.
  • Troubleshoot internal processes, caller and customer issues.
  • Communicate with facilities to review exception reports and resolve program issues.
  • Act as liaison between program and distribution center.
  • Maintain spreadsheets for monthly reports.
  • Meet department customer service and call standards.
  • Troubleshoot order issues.
  • Print, mail or fax program correspondence.
  • Validate facility licensing.
  • Process facility inbound correspondence.
  • Perform clerical duties: filing, faxing, shredding, etc.
  • Participate in department meetings.
  • Perform ad-hoc projects for management.
  • Create and draft program letters as needed.
  • Train and review on program/product modules.
Requirements
  • Minimum of 1 year call center experience.
  • Medicare knowledge is a plus.
  • Customer focused.
  • Fast and accurate data entry.
  • Clear, pleasant speaking voice.
  • Excellent communication skills (oral and written).
  • Excellent organizational and time management skills.
  • Ability to handle multiple tasks and troubleshoot issues.
  • Ability to work with little or no supervision.
  • Ability to adapt quickly to changing environment.
  • Ability to interact with a diverse group.
  • Ability to calculate figures such as discounts and percentages.
  • Ability to interact with a diverse team.
  • Ability to demonstrate improvement based on performance feedback.
  • Team player/consensus builder.
  • Certification as Pharmacy Technician is plus.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook).
About Our Client

Our client provides outsourcing, staffing, consulting and workforce solutions. Hiring for Engineering, Finance and Accounting, Healthcare, Human Resources, IT, Legal, Life Sciences, Manufacturing and Logistics, Sales and Marketing and Administrative roles. For 60 years. Via 5,000 offices in 39 countries.

Matching smart people with great jobs. Putting to work nearly 700,000 employees worldwide.

Helping people like you achieve your potential. Using innovative technologies and passion for people to provide you the best experience possible. Every single day.

Let this be your day. Put their expertise to work for you. You deserve it



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