Customer Service Representative
4 hours ago
We are seeking a Customer Service Representative to join our team in Mount Laurel, New Jersey. The ideal candidate will have a minimum of 1 year call center experience and be able to work with little or no supervision.
Key Responsibilities- Ensure timely completion and documentation of day-to-day work activities.
- Accurately enter facility enrollments for approval, denial or rejection.
- Verify and process electronic or manual replenishment requests.
- Troubleshoot internal processes, caller and customer issues.
- Communicate with facilities to review exception reports and resolve program issues.
- Act as liaison between program and distribution center.
- Maintain spreadsheets for monthly reports.
- Meet department customer service and call standards.
- Troubleshoot order issues.
- Print, mail or fax program correspondence.
- Validate facility licensing.
- Process facility inbound correspondence.
- Minimum of 1 year call center experience.
- Medicare knowledge is a plus.
- Customer focused.
- Fast and accurate data entry.
- Clear, pleasant speaking voice.
- Excellent communication skills (oral and written).
- Excellent organizational and time management skills.
- Ability to handle multiple tasks and troubleshoot issues.
- Ability to work with little or no supervision.
- Ability to adapt quickly to changing environment.
- Ability to interact with a diverse group.
- Ability to calculate figures such as discounts and percentages.
- Ability to interact with a diverse team.
- Ability to demonstrate improvement based on performance feedback.
- Team player/consensus builder.
- Certification as Pharmacy Technician is plus.
- Working knowledge of Microsoft Office (Word, Excel, Outlook).
Our client provides outsourcing, staffing, consulting and workforce solutions. We are a global company with 5,000 offices in 39 countries, matching smart people with great jobs and helping people achieve their potential.
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