Customer Service Representative

4 hours ago


Mount Laurel, New Jersey, United States PSG Global Solutions Careers Full time
Job Summary

We are seeking a Customer Service Representative to join our team in Mount Laurel, New Jersey. The ideal candidate will have a minimum of 1 year call center experience and be able to work with little or no supervision.

Key Responsibilities
  • Ensure timely completion and documentation of day-to-day work activities.
  • Accurately enter facility enrollments for approval, denial or rejection.
  • Verify and process electronic or manual replenishment requests.
  • Troubleshoot internal processes, caller and customer issues.
  • Communicate with facilities to review exception reports and resolve program issues.
  • Act as liaison between program and distribution center.
  • Maintain spreadsheets for monthly reports.
  • Meet department customer service and call standards.
  • Troubleshoot order issues.
  • Print, mail or fax program correspondence.
  • Validate facility licensing.
  • Process facility inbound correspondence.
Requirements
  • Minimum of 1 year call center experience.
  • Medicare knowledge is a plus.
  • Customer focused.
  • Fast and accurate data entry.
  • Clear, pleasant speaking voice.
  • Excellent communication skills (oral and written).
  • Excellent organizational and time management skills.
  • Ability to handle multiple tasks and troubleshoot issues.
  • Ability to work with little or no supervision.
  • Ability to adapt quickly to changing environment.
  • Ability to interact with a diverse group.
  • Ability to calculate figures such as discounts and percentages.
  • Ability to interact with a diverse team.
  • Ability to demonstrate improvement based on performance feedback.
  • Team player/consensus builder.
  • Certification as Pharmacy Technician is plus.
  • Working knowledge of Microsoft Office (Word, Excel, Outlook).
About PSG Global Solutions Careers

Our client provides outsourcing, staffing, consulting and workforce solutions. We are a global company with 5,000 offices in 39 countries, matching smart people with great jobs and helping people achieve their potential.



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