Director of Banquets

1 month ago

Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time
Job Summary

The Director of Banquets is a key leadership position responsible for overseeing all aspects of banquet operations within the hotel and for off-premises catering. This role requires a strong focus on guest experience, staff retention, and operational efficiency.

Key Responsibilities
  • Evaluate and maintain the highest guest service standards to ensure satisfaction and retention of business through referrals and repeat events.
  • Lead, empower, coach, and motivate the department to create exceptional experiences for guests and a culture of joy for the team.
  • Manage the operations budget and adjust expenditures in line with revenues.
  • Support senior leadership in developing and executing the annual business plan and long-term strategies for banquet operations, focusing on service excellence, staff retention, and financial profitability.
  • Ensure regular, effective, and timely communication in all areas of banquet operations.
  • Proactively review staffing and equipment needs to execute future events.
  • Oversee the execution of event logistics for all events, both on and off property.
  • Champion all standards, policies, and procedures in the Banquet Operations department and regularly review for efficiency.
  • Establish and monitor measurable goals for the department.
  • Spend sufficient time on the floor to observe and collect data to improve daily service and culture.
Requirements
  • Minimum 3 years of leadership experience in the event or food and beverage industry.
  • Experience and success in leading, supervising, team building, and motivating staff.
  • Full-time management position requiring full flexibility, including the ability to work weekends, evenings, holidays, and a varied schedule based on business needs.
  • A passion for understanding and anticipating the needs of others in a fast-paced environment.
  • Must possess high sense of urgency, values-driven, motivational leadership, effective communication, strong development and training, highly organized, and ability to adapt to changing circumstances.
  • Exceptional communication skills, both written and verbal.
  • Experience at a high-volume event property and with off-premises catering preferred.
  • Able to stand for long periods of time, up to 10 hours or more.
  • Able to stoop and bend.
  • Able to lift up to 40 pounds from time to time.
  • Able to safely work with potentially dangerous chemicals and equipment.
  • Able to comply with safety and health code standards.
  • Able to handle responsibilities that require repetitive motion tasks.
What's in it for You
  • Annual bonus opportunity.
  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued.
  • 401K with 100% match up to 3% and 50% match for the next 2%.
  • Medical, dental, vision, disability, and life insurance.
  • Robust Employee Assistance Program providing a wide range of services, including up to 7 free counseling sessions per year.
  • Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes, etc.
  • 10% discount on GHG outlets.
  • (1) shift meal provided per day.
  • Discounted hotel rates at Radisson Hotel Group branded properties worldwide.
  • Monthly cell phone stipends.
  • Annual leadership classes and trainings.
  • Parental Leave Program.
  • Flexible work schedule.

  • Director of Nursing

    4 weeks ago

    Kalamazoo, Michigan, United States State of Michigan Full time

    Job Title: Director of NursingJob Summary:The Director of Nursing is a key leadership position responsible for the administration and clinical services of the psychiatric hospital's nursing department. This role provides leadership, direction, and supervision to nursing staff, ensuring patients receive quality and timely treatment.Responsibilities:Develop,...

  • Director of Quality, Risk, and Clinical Compliance

    4 weeks ago

    Kalamazoo, Michigan, United States FAMILY HEALTH CARE CENTER OF KALAMAZOO Full time

    Job SummaryFAMILY HEALTH CARE CENTER OF KALAMAZOO seeks a highly skilled Director of Quality, Risk, and Clinical Compliance to oversee all activities related to quality improvement, risk management, and regulatory Clinical Compliance within the Federally Qualified Health Center.This role ensures that the organization maintains high standards of care and...

  • Convention Services Manager

    1 month ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time

    Job Title: Convention Services ManagerJoin Greenleaf Hospitality Group as a Convention Services Manager and take on the exciting challenge of curating exceptional guest experiences. As a key member of our Event Sales and Services Team, you will be responsible for planning, organizing, and communicating the details for group and convention...

  • Medical Examiner Investigator

    1 month ago

    Kalamazoo, Michigan, United States WMU Homer Stryker, M.D. School of Medicine Full time

    Job Title: Medical Examiner InvestigatorWe are seeking a highly skilled and experienced Medical Examiner Investigator to join our team at WMU Homer Stryker, M.D. School of Medicine. As a Medical Examiner Investigator, you will play a critical role in investigating deaths reported to our office and preparing written reports documenting the investigative...

  • Director of Banquets

    3 weeks ago

    Kalamazoo, United States Greenleaf Hospitality Group Full time

    OverviewTop Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a team that is fun, high-energy, and passionate! You will have the opportunity to grow your skills and experience in an environment that fosters growth and development. ResponsibilitiesWhat You'll Be DoingJOB...

  • Director of Banquets

    1 week ago

    Kalamazoo, United States Greenleaf Hospitality Group Full time

    OverviewTop Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a team that is fun, high-energy, and passionate! You will have the opportunity to grow your skills and experience in an environment that fosters growth and development. ResponsibilitiesWhat You'll Be DoingJOB...

  • Convention Services Manager

    2 months ago

    Kalamazoo, United States Greenleaf Hospitality Group Full time

    OverviewTop Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a Event Sales and Services Team that is fun, creative, and enthusiastic! You will have the opportunity to grow your skills and experience in an environment that fosters growth and development....

  • Convention Services Manager

    1 week ago

    Kalamazoo, United States Greenleaf Hospitality Group Full time

    OverviewTop Reasons to Work With GHG We are one of the Nation's 101 Best and Brightest Companies to work for You'll have the opportunity to work with a Event Sales and Services Team that is fun, creative, and enthusiastic! You will have the opportunity to grow your skills and experience in an environment that fosters growth and development....

  • Specialty Care Nurse Manager

    4 months ago

    Kalamazoo, United States WMU Homer Stryker, M.D. School of Medicine Full time

    Overview: Its an exciting time to be a leader! Western Michigan University, School of Medicine is looking for an experienced, motivated Nurse Manager to join our team and further our vision of health equity for all in Southwest Michigan through excellence in patient care, medical education and research. WMed is looking for a passionate individual to lead our...