Director of Banquets

1 month ago

Kalamazoo, United States Greenleaf Hospitality Group Full time
Overview

Top Reasons to Work With GHG
  • We are one of the Nation's 101 Best and Brightest Companies to work for
  • You'll have the opportunity to work with a team that is fun, high-energy, and passionate
  • You will have the opportunity to grow your skills and experience in an environment that fosters growth and development.
Responsibilities

What You'll Be Doing

JOB PURPOSE:

The Director of Banquets is responsible for overseeing all aspects of banquet operations both within the hotel and for off premises catering. The position will oversee the management, operation, and strategic plan of the department with special attention on the guest experience, staff retention, continuous improvement, operational efficiencies and quality standards. Position will lead a team of Banquet Managers, Supervisors, Team Leads, Servers, Set-Up Staff, and Bartenders.
  • Evaluate and maintain the highest guest service standards ensuring satisfaction to create retention and growth of business through referrals and repeat events.
  • Lead, Empower, Coach and Motivate the department towards creating exceptional experiences for guests and a culture of joy for the team
  • Manage the operations budget and adjust expenditures in line with revenues.
  • Support senior leadership in developing and executing the annual business plan and long term strategies for banquet operations with focus on service excellence, staff retention, and financial profitability.
  • Ensure that regular, effective and timely communication is happening in all areas of banquet operations.
  • Responsible for proactively reviewing staffing and equipment needs of the department to execute future events.
  • Oversees the execution of event logistics for all events, both on property and off property.
  • Champion all standards, policies and procedures in the Banquet Operations departments and regularly reviews for efficiency.
  • Establish and monitor measurable goals for the department.
  • Spend sufficient enough time on the floor to observe and collect data to improve daily service and culture.
  • Work with direct reports to
    • Review scheduled events to identify group wow opportunities and troubleshoot potential challenges/conflicts.
    • Ensure function space and corresponding back of the house areas are cleaned and maintained.
    • Ensure furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
    • Meet Key Performance Indicators
  • Collaborate with Department Leaders to support the mission and vision of Greenleaf Hospitality Group.
Qualifications

What You Need for this Position
  • Minimum 3 years leadership experience in the event or food and beverage industry required.
  • Experience and success in leading, supervising, team building, and motivating staff.
  • Full Time Management Position that requires full flexibility, including the ability to work weekends, evening, holidays and a varied schedule based on business needs.
  • A passion for understanding and anticipating the needs of others in a fast paced environment.
  • Must possess the following strengths: high sense of urgency, values driven, motivational leadership, effective communicator, strong developer and trainer, highly organized balanced with ability to adapt to changing circumstances, desire to continuously improve with a big picture perspective
  • Exceptional communication skills both written and verbal
  • Experience at a high volume event property and with off premises catering preferred
  • Able to stand for long periods of time, up to 10 hours or more
  • Able to stoop and bend
  • Able to lift up to 40 pounds from time to time
  • Able to safely work with potentially dangerous chemicals and equipment
  • Able to comply with safety and health code standards
  • Able to handle responsibilities that require repetitive motion tasks
What's in it for You
  • Annual bonus opportunity
  • Accrued PTO starts immediately and is available as soon as a minimum of 2 hours is accrued
  • 401K with 100% match up to 3% and 50% match up for the next 2%
  • Medical/Dental/Vision/Disability/Life Insurance
  • Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
  • Health and wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
  • 10% discount on GHG outlets
  • (1) shift meal provided per day
  • Discounted hotel rates at Radisson Hotel Group branded properties worldwide
  • Monthly cell phone stipends
  • Annual leadership classes and trainings
  • Parental Leave Program
  • Flexible work schedule

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