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Customer Service Representative

1 month ago

Katy, Texas, United States Staff My Agency Full time
Position Overview

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Service Representative. As a key member of our State Farm Agent team, you will play a vital role in delivering exceptional customer experiences and helping our business grow through value-based conversations.

Responsibilities include but not limited to:
  • Establish and maintain strong customer relationships, providing prompt and accurate service as needed.
  • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
  • Maintain a strong work ethic and commitment to success, ensuring timely and thorough completion of tasks and activities.
As a valued member of our team, you will enjoy:
  • Competitive base pay and bonus structure
  • Paid time off and holidays
  • Opportunities for growth and advancement within our office
  • Valuable experience and skills development
Requirements:
  • Excellent interpersonal and communication skills
  • Ability to work in a team environment and provide timely and thorough activity reports
  • Property & Casualty license (must be able to obtain within 30 days of hire)
  • Life and Health license (must be able to obtain within 30 days of hire)
  • Ability to learn computer functions and maintain accurate records
  • Self-motivated and detail-oriented with a commitment to customer service