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Senior Systems Administrator

2 months ago


Wichita Falls, Texas, United States Kansas Employer Full time
Job Summary

We are seeking a highly skilled Senior Systems Administrator to join our team at Kansas Employer. As a key member of our technical operations team, you will be responsible for the oversight and execution of projects, maintenance, and break/fix support of numerous platforms, networks, and storage devices within our service offerings.

Key Responsibilities
  • Execute the implementation of our technical offerings to client companies.
  • Troubleshoot issues related to systems and storage and network connectivity issues.
  • Administer the server, storage, and virtualization infrastructure for client companies.
  • Ensure SLA compliance for hosted services including daily communication with customers and internal resources on any service discrepancies.
  • Answer support calls and emails from customers, meeting SLA requirements for response time.
  • Create and maintain systems documentation within ticketing system/knowledge base.
  • Complete ticketing system time entries in an accurate and timely fashion.
  • Work directly with customers to manage service challenges, while communicating with Managing Director throughout the process.
  • Mentor support staff as needed.
  • Continually evaluate solutions and processes to provide ideas for improvement around service offerings.
  • Participate in other IT-related projects as requested.
  • Work both independently and as a member of a team for project execution.
  • Develop and maintain positive relationships with vendors and keep current on technology products.
  • Respond to after-hours requests for support during periodic on-call rotation.
  • Acquire and maintain technical certifications and expertise as assigned.
  • Advise sales staff to potential sales opportunities.
  • Participate in available training to advance skills and knowledge.
  • Meet standards for utilization.
Requirements

The ideal candidate will have 3 or more years of technical support experience with servers & services, networks (routing & switching), virtualization, storage, and server operating systems. A strong working knowledge of VMware vSphere, Microsoft Hyper-V, Microsoft Active Directory, Microsoft Server Operating Systems, Microsoft Exchange, Microsoft Azure, Microsoft Office 365, and advanced networking is a plus.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.