Senior Quality Manager, Continuous Improvement Initiatives

4 weeks ago


Nashville, Tennessee, United States Amazon Full time
About the Role

Amazon is seeking a Senior Quality Manager, Continuous Improvement (CI) Initiatives to work with the North America Surface Transportation (NAST) team.

The NAST ACES team is a regionally dispersed group of operational leaders driving process stabilization, standardization, and continuous improvement for the NAST Network.

This team is essential to establish best-in-class network performance across all performance paths, accelerate implementation of technology advancements, and strengthen the technical acumen and process knowledge for the operational leaders across the NAST network.

Key Responsibilities
  • Leads Lean initiative training and Kaizen-focused network improvement
  • Evaluate performance objectives and metrics across the NAST yards to proactively identify process improvement opportunities within your assigned process path
  • Develop and implement detailed standard operating procedures to support daily operations within optimized operating windows for each fulfillment process
  • Partner with operational leaders within Transportation Operations Management (TOM)/Fulfillment Center (FC) to execute implementation of process improvements driving stabilization and standardization
  • Deliver coaching and process path information to operational leaders within TOM as it relates to your respective process paths to support reduction of variation in process standards and knowledge gaps
  • Execute, measure, and support communication of project impacts in partnership with the site leaders responsible for day-to-day operations
  • Work with cross-functional teams such as Benchmarking, Learning, Quality, and TOM Operations to deliver development projects
  • Ability to travel up to 50% of the time to NAST yards across the continental United States
Requirements
  • 5+ years of program or project management experience
  • 5+ years of supply chain experience
  • Experience using data and metrics to determine and drive improvements
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
  • Bachelor's degree
Preferred Qualifications
  • 2+ years of driving process improvements experience
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $103,900/year in our lowest geographic market up to $181,400/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.



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