Roadside Assistance Technician

2 weeks ago


Boulder, Colorado, United States The Auto Club Group Full time
Unlock a Rewarding Career with The Auto Club Group

Are you a problem-solver with a passion for helping others? Do you enjoy working independently and providing exceptional customer service? If so, we invite you to join our team as a Roadside Assistance Technician

About the Role

As a Roadside Assistance Technician, you will be part of our Emergency Roadside Assistance team, providing peace of mind to our members through identifying and navigating vehicle problems. You will operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.

Key Responsibilities
  • Utilize GPS and maps to locate member breakdown locations
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive
  • Ensure 100% member satisfaction by providing excellent customer service
  • Offer value to members through On-the-Go Tow or battery tests/sales
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events
What We Offer

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages, including:

  • Hourly rates starting at $24.00 for Colorado. Pay rate will be determined based on experience and may exceed starting rate.
  • Overtime earning potential at time and a half the hourly wage
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
  • $1,000 sign-on bonus; split payout at 90 and 180 days of employment
  • $250 Quarterly Perfect Attendance bonus
  • Fully paid training
  • Medical, dental, and vision benefits
  • 401k with employer match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
  • AAA Membership
  • Discounts, perks, rewards, and much more
Requirements

To qualify for this role, you must:

  • Have a high school diploma or equivalent and a valid driver's license
  • Be 21 years of age or older
  • Possess a valid state driver's license with minimal driving infractions/incidents
  • If employed in Illinois, possession of a valid Illinois C-NonCDL driver's license is required
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties
  • Exhibit strong customer service skills, including the ability to effectively communicate with customers/members and understand the need for meeting and exceeding customer expectations
  • Have the ability to lift materials weighing up to seventy-five (75) pounds
  • Be able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing)
Preferred Qualifications

Possess experience servicing vehicles, such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires. Prior tow truck driver or roadside service experience is also preferred.

We are an equal opportunity/affirmative action employer and welcome applications from diverse candidates. Regular and reliable attendance is essential for the function of this job. A background and drug screen will be required for all applicants offered employment.



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