Roadside Assistance Technician

6 days ago

Boulder, Colorado, United States The Auto Club Group Full time
Job Title: Roadside Assistance Technician

Are you looking for a challenging and rewarding career in the automotive industry? Do you enjoy helping others and providing excellent customer service? We are seeking a skilled and experienced Roadside Assistance Technician to join our team at The Auto Club Group.

Job Summary:

As a Roadside Assistance Technician, you will be responsible for providing emergency roadside service to AAA members, including towing, jump-starting, and fuel delivery. You will also be responsible for maintaining a clean and safe work environment, adhering to company policies and procedures, and providing exceptional customer service.

Key Responsibilities:
  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests/sales.
  • Provide support at special events such as parades, travel shows, Car Care or Public Relations events.
Requirements:
  • Have a high school diploma or equivalent and a valid driver's license.
  • Be 21 years of age or older.
  • Possess a valid state driver's license with minimal driving infractions/incidents.
  • If employed in Illinois, possession of a valid Illinois C-NonCDL driver's license is required.
  • Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Exhibit strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting and exceeding customer expectations.
  • Have the ability to lift materials weighing up to seventy-five (75) pounds.
  • Are able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).
Preferred Qualifications:
  • Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Have prior tow truck driver or roadside service experience.
  • Can safely operate a wheel lift, flatbed, dolly towing equipment, and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience.
Work Environment:

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature-controlled office environment.

We offer a competitive starting salary, excellent and comprehensive benefits packages, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.

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