Customer Success Advocate
7 hours ago
At Wilson Language Training, we're committed to delivering exceptional customer experiences that drive business growth and retention. As a Customer Success Specialist, you'll play a critical role in ensuring our customers achieve their goals and stay satisfied with our services.
Key Responsibilities:
Engage with customers to understand their needs and preferences
Develop and implement tailored support plans to meet customer objectives
Collaborate with internal teams to ensure seamless transitions and optimal user adoption
Collect and analyze customer feedback to inform ongoing improvement initiatives
Foster strong relationships with customers to minimize churn and optimize renewal opportunities
Requirements:
Passion for delivering exceptional customer service
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Basic knowledge of customer service principles and best practices
Self-motivated and proactive nature
What We Offer:
Competitive salary range: $45,000 - $64,000
Comprehensive benefits package, including medical, dental, vision, and life insurance
401k plan with partial employer match
Paid time off and holidays
Tuition reimbursement
O'Connor days and other perks
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