Front Desk Coordinator

1 week ago


Sioux Falls, South Dakota, United States Cogswell Insurance Agency LLC Full time
Job Title: Receptionist-Director of First Impressions

We are seeking a highly skilled and organized Receptionist-Director of First Impressions to join our team at Cogswell Insurance Agency LLC. As the face of our agency, you will be responsible for creating a welcoming and positive first impression for clients, visitors, and staff, ensuring the smooth operation of the front desk and performing various clerical and administrative tasks.

Key Responsibilities:
  • Welcome clients, visitors, and guests, determine the purpose of each visit, and direct or escort them to the appropriate locations.
  • Answer phones and use Microsoft Teams to transfer calls to the appropriate personnel.
  • Receive, sort, and distribute mail, documents, packages, and courier deliveries.
  • Process outgoing mail daily.
  • Perform various tasks and projects as requested by management.
  • Maintain a clean and welcoming reception and coffee bar area.
  • Make birthday and anniversary posts on Microsoft Teams.
  • Schedule appointments for staff when necessary.
  • Process insurance payments and handle basic filing and record-keeping tasks.
Requirements:
  • Excellent verbal communication skills.
  • Strong interpersonal and customer service skills.
  • Basic understanding of administrative and clerical procedures and systems.
  • Exceptional organizational skills and attention to detail.
  • High ethical standards and integrity.
  • Ability to work independently.
  • Strong time management skills.
Work Environment:
  • This position operates in a professional office setting and routinely uses standard office equipment, including computers, Microsoft Teams, photocopiers, and fax machines.
Physical Demands:
  • The role requires regular talking and hearing abilities. The employee is frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, and occasionally lift office products and supplies up to 20 pounds.
Preferred Education/Experience:
  • Bilingual in Spanish is a plus.
  • 1+ years of administrative experience.


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