Hiller Plumbing Service Coordinator

2 days ago


Memphis, Tennessee, United States Hiller Plumbing Full time
About the Role

The position of the Service Coordinator at Hiller Plumbing plays a pivotal role in ensuring exceptional customer service and efficient service delivery. As the liaison between the company, technicians, and customers, you will coordinate appointments to maximize productivity. The successful candidate will have a strong ability to communicate effectively, prioritize tasks, and manage conflict resolution. This is a fantastic opportunity for a detail-oriented and organized individual to join a reputable company in the home service industry.

Responsibilities

- Dispatch technicians to service calls and maintain their schedules
- Prioritize calls according to customer and operational needs
- Coordinate and maintain on-call schedules for technicians and after-hours procedures
- Schedule calls, enter service calls, and debrief with technicians
- Maintain accurate and updated information in the customer database
- Effectively manage conflict resolution with customers through clear communication
- Promptly report any service issues to the appropriate leader to ensure customer satisfaction

Requirements

- Minimum 3 years prior industry experience in dispatch and coordination
- Service Titan experience preferred
- Exceptional interpersonal and communication skills
- Basic computer skills, including Word, Excel, and any other software used by the company
- Ability to work extended hours, nights, or weekends

Benefits

- Competitive bonus structure
- Year-round work with no layoffs
- Advancement opportunities
- Team atmosphere
- Free tele-health on day one
- Medical, dental, and vision insurance
- Long and short-term disability
- Company-paid life insurance
- 401k matching
- Company-paid vacation and holidays
- Flex spending accounts for medical and dependent care

Why Choose Hiller Plumbing?

Hiller Plumbing is a family-owned company with a strong commitment to investing in its employees. Our core value of CARE defines who we are as a company, and we offer a lucrative and rewarding career path with opportunities for growth and development.

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