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Client Relationship Manager

2 months ago

Arcadia, California, United States CH Jewelers TimeVallee Full time
Job Description

This is a full-time on-site role for a Client Advisor at CH Jewelers/ TimeVallée in Arcadia, CA. The Client Advisor will be responsible for client relations, ensuring customer satisfaction, effective communication, customer service, sales assistance, and maintaining interpersonal communications with clients.

Key Responsibilities:

  • Act as a primary point of contact for clients, addressing their needs and concerns with professionalism and empathy
  • Develop and nurture long-term client relationships to ensure satisfaction and loyalty through the use of CRM tools
  • Provide tailored product recommendations based on clients' requirements
  • Achieve monthly sales quota through repeat client business and development of new clients
  • Develop business growth by focusing on key product pillars
  • Collaborate with your co-workers to deliver a seamless and outstanding client experience

Required Qualifications:

  • Customer Satisfaction management skills
  • Strong interpersonal and communication skills
  • Strong client relations, customer service skills, and outstanding hospitality expertise
  • Excellent organizational and time management skills
  • Ability to work collaboratively in a team environment
  • Flexibility to work non-traditional hours, including weekends, and holidays
  • Bachelor's or Associate's degree or above required
  • Must have authorization to work in the United States

Desired Qualifications:

  • Native or working proficiency in an additional language other than English
  • Prior experience in luxury retail, jewelry industry, or hospitality
  • Knowledge or qualifications in luxury watches, jewelry, and/or hospitality services

About CH Jewelers / TimeVallée:

Working at CH Jewelers / TimeVallée offers a unique opportunity to be part of a legacy in luxury retail, renowned for its dedication to exceptional craftsmanship and customer service since its founding in 1970. As the company continues to expand, CH Jewelers / TimeVallée is excited to open a new location in Arcadia, featuring both CH Jewelers and TimeVallée, a prestigious multi-brand boutique showcasing some of the world's most sought-after luxury watchmakers. This new venture blends tradition with modern innovation, providing an elevated shopping experience in a thriving retail environment. Joining the team at CH Jewelers / TimeVallée means becoming part of a brand that values excellence, growth, and a passion for luxury, while contributing to the success of a highly anticipated new store in a prime location.