Hotel Operations Manager
2 weeks ago
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.
Job Summary:
The General Manager is responsible for all aspects of operations at the hotel, day-to-day staff management, and guest satisfaction. The GM should be an ambassador for the brand and the hotel, and provide leadership and strategic planning to all departments. The GM is responsible for managing an excellent guest experience and is required to manage between profitability and guest satisfaction measures.
Key Responsibilities:
- Lead by example and maintain a friendly, attentive, and service-oriented demeanor in all interactions with guests and hotel staff.
- Develop and maintain a high-quality staff that is aligned with the high level of guest service that is expected.
- Accurately manage financials, P&L, and payroll to maintain profitability.
- Ensure compliance with local and state requirements for licensing and permits.
- Maintain security and safety systems within the property and ensure that proper inspections and maintenance is attended to.
- Drive property-wide improvements within staff training and development to ensure top quality guest services and drive consistent guest returns.
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
- Communicate ideas, development goals, and tasks to team members effectively and maintain timely follow-up to delegated tasks.
- Proactively identify and address issues within the property to ensure seamless hotel operations.
- Develop and implement analysis assessments of data and information from multiple sources to arrive at solutions that will be beneficial to the business.
- Receive concerns and issues from hotel guests and staff in an attentive, professionally-focused manner.
- Effectively delegate tasks to the most qualified staff members.
- Produce financial results in line with budgeted objectives.
Requirements:
- 3+ years of experience in a General Manager role.
- 1+ year of brand experience.
- Select Service hotel experience preferred.
- Bachelor's degree from an accredited university in Hotel Management, Business Administration, or a similar field is preferred.
- Strong management skills of large teams.
- Developed time management skills.
- Proven ability to drive Guest Service Scores and profitability.
- Prioritize multiple competing tasks.
Benefits:
- Competitive salary.
- Annual review with increase potential.
- 401k program with company match.
- Additional benefits may be available.
Arbor Lodging's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate, and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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