Client Relations Specialist
4 weeks ago
**Role Summary**
Chong Hing Jewelers is seeking a skilled Client Relations Specialist to join our team in Arcadia, CA. As a Client Relations Specialist, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty through exceptional customer service and communication.
**Key Responsibilities:**
- Act as the primary point of contact for clients, addressing their needs and concerns with professionalism and empathy.
- Develop and nurture long-term client relationships using CRM tools.
- Provide tailored product recommendations based on clients' requirements.
- Achieve monthly sales quota through repeat client business and development of new clients.
- Collaborate with colleagues to deliver a seamless and outstanding client experience.
**Requirements:**
- Strong customer satisfaction management skills.
- Excellent interpersonal and communication skills.
- Strong client relations, customer service skills, and outstanding hospitality expertise.
- Excellent organizational and time management skills.
- Ability to work collaboratively in a team environment.
- Flexibility to work non-traditional hours, including weekends and holidays.
- Bachelor's or Associate's degree or above required.
- Authorization to work in the United States required.
**Preferred Qualifications:**
- Native or working proficiency in an additional language other than English.
- Prior experience in luxury retail, jewelry industry, or hospitality.
- Knowledge or qualifications in luxury watches, jewelry, and/or hospitality services.
**Note:** The offered pay rate will be based on the candidate's relevant skills and experience.
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