Client Relations Specialist

4 weeks ago


Arcadia, California, United States Chong Hing Jewelers Full time

**Role Summary**

Chong Hing Jewelers is seeking a skilled Client Relations Specialist to join our team in Arcadia, CA. As a Client Relations Specialist, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction and loyalty through exceptional customer service and communication.

**Key Responsibilities:**

  • Act as the primary point of contact for clients, addressing their needs and concerns with professionalism and empathy.
  • Develop and nurture long-term client relationships using CRM tools.
  • Provide tailored product recommendations based on clients' requirements.
  • Achieve monthly sales quota through repeat client business and development of new clients.
  • Collaborate with colleagues to deliver a seamless and outstanding client experience.

**Requirements:**

  • Strong customer satisfaction management skills.
  • Excellent interpersonal and communication skills.
  • Strong client relations, customer service skills, and outstanding hospitality expertise.
  • Excellent organizational and time management skills.
  • Ability to work collaboratively in a team environment.
  • Flexibility to work non-traditional hours, including weekends and holidays.
  • Bachelor's or Associate's degree or above required.
  • Authorization to work in the United States required.

**Preferred Qualifications:**

  • Native or working proficiency in an additional language other than English.
  • Prior experience in luxury retail, jewelry industry, or hospitality.
  • Knowledge or qualifications in luxury watches, jewelry, and/or hospitality services.

**Note:** The offered pay rate will be based on the candidate's relevant skills and experience.



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