Lead Implementation Specialist

2 weeks ago

Louisville, Kentucky, United States Elevance Health Full time

Job Overview

Position: Implementation Coordinator-Lead

Location: Candidates must reside within 50 miles of any designated Elevance Health location. This role includes both in-office and remote work expectations.

AmeriBen, a proud member of the Elevance Health family, serves as a third-party administrator (TPA) for medical benefits, offering a range of services including medical management, human resource consulting, and retirement benefits administration.

The Implementation Coordinator-Lead plays a pivotal role in steering the implementation process for new client accounts and overseeing renewal implementations.

Key Responsibilities:

  • Manage project activities related to new case implementations, acting as a key liaison among the Account Management team, Sales team, Sales Support, and clients.
  • Ensure the timely and accurate completion of critical deliverables across various disciplines to facilitate effective implementation of client benefit plans. Responsible for the precision, punctuality, and thoroughness of the implementation process.
  • Foster strong relationships with new accounts and collaborate with internal departments such as Sales Support Services, Operations, Sales, and Underwriting.
  • Collaborate with the Director of Account Management Services to track, monitor, and report on the progress of all functional areas throughout the implementation process.
  • Contribute to the development of tools and best practices aimed at enhancing installations; conduct ongoing root cause analyses and identify opportunities for process enhancements.
  • Serve as the primary contact for clients to address issues related to implementation plan design and customer deliverables.
  • Support Sales and Sales Support teams in prospect development and responses to RFPs, actively participating in finalist meetings.
  • Lead corporate projects as assigned, developing and implementing tracking mechanisms and tools for account implementation.

Minimum Qualifications:

A Bachelor’s degree in a relevant field is required, along with a minimum of 5 years of experience in the health insurance sector, or a combination of education and experience that provides an equivalent background.

Preferred Skills and Experience:

  • Experience in a TPA environment is preferred.
  • Client-facing experience is advantageous.

For candidates working in person or remotely in specified locations, the salary range for this position is $74,088 to $127,008.

Additional Information:

Elevance Health offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase options, and 401k contributions (subject to eligibility requirements). The salary for this position is determined based on various legitimate, non-discriminatory factors established by the company.

Company Overview:

Elevance Health is dedicated to enhancing lives and communities while simplifying healthcare. As a Fortune 25 company with a rich history in the healthcare industry, we seek leaders at all levels who are committed to making a positive impact on our members and the communities we serve.

Work Environment:

Elevance Health promotes a hybrid workforce strategy. Unless specified as primarily virtual, associates are expected to work at an Elevance Health location at least once a week. Specific requirements will be discussed during the hiring process. Candidates must reside within 50 miles or a one-hour commute of a relevant Elevance Health location.

The health and safety of our associates and communities are paramount. We require all new candidates in certain patient/member-facing roles to be vaccinated against COVID-19, with exceptions made for valid reasons.

Elevance Health is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to various protected statuses.

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