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Lead Implementation Specialist

2 months ago

Louisville, Kentucky, United States Elevance Health Full time

Job Overview

Position: Implementation Coordinator-Lead

Location: Candidates must reside within 50 miles of any Elevance Health location, with a mix of office and remote work expectations.

Elevance Health is a distinguished member of the healthcare sector, specializing in the administration of medical benefits, along with services in medical management, human resource consulting, and retirement benefits administration.

The Implementation Coordinator-Lead plays a pivotal role in steering the implementation journey for new accounts while overseeing renewal processes.

Key Responsibilities:

  • Oversee project management for new case implementations, acting as a bridge between the Account Management team, Sales team, Sales Support, and clients.
  • Guarantee the fulfillment of all essential deliverables across various disciplines to ensure timely and precise implementation of client benefit plans. Responsible for the accuracy, punctuality, and thoroughness of the implementation process.
  • Foster strong relationships with both new accounts and internal departments, including Sales Support Services, Operations, Sales, and Underwriting.
  • Collaborate with the Director of Account Management Services to track, monitor, and report on the progress of all functional areas throughout the implementation process.
  • Assist in developing tools and best practices to enhance installations; conduct ongoing root cause analysis; identify opportunities for process enhancements.
  • Serve as the primary contact and liaison for clients to address issues related to implementation plan design and deliverables.
  • Support Sales and Sales Support teams in prospect development and RFP responses, actively participating in finalist meetings.
  • Lead corporate projects as assigned, creating and implementing tracking mechanisms and tools for account implementation.

Minimum Qualifications:

A Bachelor’s degree in a relevant field is required, along with a minimum of 5 years of experience in the health insurance industry, or a combination of education and experience that provides an equivalent background.

Preferred Skills and Experience:

  • Experience with third-party administration (TPA) is preferred.
  • Client-facing experience is preferred.

For candidates working in person or remotely in designated locations, the salary range for this position is $74,088 to $127,008.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: MBR > Implementation

Company Overview:

Elevance Health is committed to enhancing lives and communities while simplifying healthcare. As a Fortune 25 company with a rich history in the healthcare industry, we seek leaders at all levels who are dedicated to making a positive impact on our members and the communities we serve.

Company Culture:

At Elevance Health, we cultivate a culture that promotes strategic advancement while fostering personal and professional growth for our associates. Our core values and behaviors are fundamental to our culture, driving our strategy and ensuring success for our consumers, associates, communities, and business.

We provide a comprehensive benefits package that includes merit increases, paid holidays, Paid Time Off, and incentive bonus programs, along with medical, dental, vision, short and long-term disability benefits, 401(k) matching, stock purchase plans, life insurance, wellness programs, and financial education resources.

Elevance Health operates under a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once per week unless specified otherwise. Candidates must reside within 50 miles or a 1-hour commute of a relevant Elevance Health location.

The health and safety of our associates and communities are paramount at Elevance Health. We require new candidates in certain patient/member-facing roles to be vaccinated against COVID-19, with exceptions considered based on acceptable explanations.

Elevance Health is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.