Network Infrastructure Specialist

6 days ago


Los Angeles, California, United States Insight Global Full time

As a Network Infrastructure Specialist with Insight Global, you will play a critical role in ensuring the smooth operation of our retail operations across the US. We are seeking an experienced professional to manage our network infrastructure, deployments, provisioning, and support.

The ideal candidate will have 3-4 years of experience troubleshooting Mac devices using JAMF Pro and be proficient in resolving tickets using Zendesk or a comparable ticketing system. Experience supporting retail stores or working outside normal hours is also essential. You will work independently as the sole service desk contractor, collaborating with the business systems group to escalate tickets when necessary.

In addition to technical skills, strong communication and problem-solving abilities are required to effectively interact with the retail operations team and ensure seamless POS equipment provisioning. You will travel across the US to provision POS equipment for our retail operations team, perform hardware refreshes, and utilize various tools such as Teamwork POS system, Microsoft 365, Slack, Zoom, Dropbox, Teams, and Zendesk ticketing system.

We offer a competitive salary of $28-$33 per hour, with exact compensation varying based on skills, experience, and education. Our comprehensive benefit package includes medical, dental, and vision insurance, HSA, FSA, DCFSA account options, and 401k retirement account access with employer matching. Paid sick leave and other paid time off are also provided as per applicable law.



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