Automotive Services Specialist

1 week ago

Albuquerque, New Mexico, United States AAA New Mexico Full time
Job Summary

We are seeking an Automotive Services Specialist to join our team at AAA New Mexico. This role will be responsible for developing and maintaining our network of Approved Auto Repair facilities.

Key Responsibilities
  • Performing onsite inspections and evaluations of AAR facilities to ensure compliance with Club Standards and Criteria.
  • Working with facility owners and managers on proper repair procedures and documentation requirements for Club members.
  • Collecting past due annual fees owed by AAR facilities.
  • Investigating and resolving issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, and authorization.
  • Identifying and contracting prospective facilities in accordance with Club Standards and Criteria.
  • Networking to develop and maintain industry relationships.
  • Providing automotive consultation to Club members, AAR facilities, and other Club departments.
  • Monitoring facility program compliance and addressing any outstanding issues.
  • Training Club employees on the importance of AAR referrals and proper use of club technology for referrals.
  • Collaborating with facility management on marketing and co-branding of facilities.
  • Assisting with other duties and responsibilities as assigned or required.
Requirements
  • 4 year College degree or equivalent work experience (preferred)
  • Minimum 10 years comprehensive, hands-on experience in the automobile repair industry.
  • Automotive Service Excellence (ASE) "Master Automobile Technician" Certification and C1 Automotive Service Consultant required.
  • Familiarity with Mitchell1 and All data estimating and repair software.
  • Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office.
  • Excellent communication skills, both written and oral.
  • Valid Driver License, acceptable Department of Motor Vehicle record, and minimum limits of automobile liability insurance required.
Benefits
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more)

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