Automotive Services Professional

1 week ago

Albuquerque, New Mexico, United States AAA New Mexico Full time
Job Summary

We are seeking an experienced Automotive Services Specialist to join our team at AAA New Mexico. As a key member of our Approved Auto Repair (AAR) program, you will be responsible for developing and maintaining strategic relationships with automotive repair business partners.

Key Responsibilities:
  • Perform onsite inspections and evaluations of AAR facilities to ensure compliance with Club Standards and Criteria.
  • Work with facility owners and managers on proper repair procedures and documentation requirements for Club members.
  • Collect past due annual fees owed by AAR facilities.
  • Investigate and resolve issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs, and authorization.
  • Identify and contract prospective facilities in accordance with Club Standards and Criteria.
  • Network to develop and maintain industry relationships.
  • Provide automotive consultation to Club members, AAR facilities, and other Club departments.
  • Monitor facility program compliance and address any outstanding issues.
  • Train Club employees on the importance of AAR referrals and proper use of club technology for referrals.
  • Collaborate with facility management on marketing and co-branding of facilities.
Requirements:
  • 4-year College degree or equivalent work experience (preferred)
  • Minimum 10 years comprehensive, hands-on experience in the automobile repair industry
  • Automotive Service Excellence (ASE) Master Automobile Technician Certification and C1 Automotive Service Consultant required
  • Familiarity with Mitchell1 and All data estimating and repair software
  • Proficiency in using Tablet PC/laptop and mobile operating systems and applications, including Microsoft Office
  • Excellent communication skills, both written and oral
Benefits:
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more)

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