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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at MAXIMUS. As a Customer Service Representative, you will play a critical role in providing exceptional customer care to some of the most vulnerable communities in America who need to navigate complex healthcare plans.
Key Responsibilities- Provide customer service for basic and routine inquiries and problems via multiple channels.
- Use computerized systems for tracking, information gathering, and troubleshooting.
- Provide feedback and input on call trends, processes, procedures, and training.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Follow policies and standard operating procedures, including filling out timesheets and adhering to privacy and HIPAA rules.
- Utilize standard technology, such as telephone, email, and web browser, to perform job duties.
- Assist callers with filling out online applications and submitting electronically to plan providers for processing.
- Complete basic call log related to phone inquiries.
- Refer calls as required to CSR Lead.
- Maintain up-to-date knowledge of client regulations and policies.
- Report problems that occur via the online system.
- High School diploma or equivalent with 6 months of customer service experience.
- Ability to speak and read English clearly, professionally, and fluently.
- Ability to work within established turnaround times.
- Excellent interpersonal skills and the ability to organize simultaneous tasks.
- Ability to work as a member of a team.
- Regular and predictable attendance is required.
- Must participate and certify in internal CCO training to begin this role.
- May be required to work overtime and scheduled holidays.
- Hourly base pay of $17.20, plus 10% shift differential for evening shifts.
- $1800+ in bonus opportunities, including training completion, referrals, and more.
- 401k with company match.
- Paid accrued Sick Leave and PTO plus 11 paid holidays.
- Company-paid, base employee Medical Coverage.
- Employee Assistance Program (EAP).
- Employee Wellness and Discount Programs.
- Flexible scheduling options.
- A supportive environment with career development and promotional opportunities.
