Front Desk Associate
2 weeks ago
The Harrison Group is a family-owned business with a rich history in Ocean City, Maryland, dating back to 1951. Our company operates a diverse portfolio of hotels and restaurants across the East Coast, including Ocean City, Virginia Beach, Corolla, and Jacksonville Beach. We are committed to delivering exceptional hospitality experiences to our guests and continually strive to improve our services and amenities.
Key Responsibilities:- Guest Check-In and Check-Out: Ensure seamless check-in and check-out processes for our guests, including managing online and phone reservations.
- Reservation Management: Handle all aspects of reservation management, including verifying credit card information and registering guests.
- Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Room Assignments: Welcome guests upon arrival and assign rooms, ensuring all rooms are clean, tidy, and fully furnished to meet guest needs.
- Upselling and Cross-Selling: Offer personalized services and amenities to enhance the guest experience, including upselling additional facilities and services when appropriate.
- Record Keeping: Maintain accurate records of bookings and payments, ensuring seamless communication with our housekeeping staff.
- Work Experience: Minimum 1 year of experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Technical Skills: Proficiency in hotel reservation software, such as Cloudbeds and RoomKeyPMS, and understanding of travel planning websites like Booking and TripAdvisor.
- Soft Skills: Excellent communication and organizational skills, with a customer service attitude.
- 401k Plan: We offer a comprehensive 401k plan to support your retirement savings.
- Paid Time Off: Enjoy paid time off to recharge and relax.
- Health and Wellness Benefits: Take advantage of our health, life, dental, and vision insurance plans.
The pay range for this role is $15 - $18 per hour in Ocean City, MD.
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