Patient Care Technician Float

1 week ago


Webster, New Hampshire, United States Kroger Full time
Job Description

Under the direction of the on-duty nurse practitioner/physician assistant, the Patient Care Technician (PCT) position is responsible for maximizing patient flow through the clinic while providing exceptional patient care.

Key Responsibilities
  • Perform administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy.
  • Assist in maintaining a safe, quality-based healthcare environment, adhering to Joint Commission Accreditation standards.
  • Greet customers and potential patients, providing a welcoming experience.
  • Clean and organize the clinic space daily, ensuring a clean and safe environment.
  • Answer questions, following HIPAA guidelines, while in the front area.
Additional Responsibilities
  • Consult with the provider for questions related to scope of services.
  • Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow.
  • Complete the registration process, placing the patient under the respective scheduler book for the provider on duty.
  • Verify patient or responsible party identity using a government-issued source.
  • Determine method of payment, describing options available, and collect payments and log in the EHR.
  • Collect patient or responsible party insurance information, if applicable, and collect payments and log in the EHR.
  • Scan all appropriate documents or alert the provider if they need to complete the scanning.
  • Escort the patient to the exam room and determine the patient's chief complaint.
  • Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies.
  • Continue to process patients in the waiting area following appropriate clinic flow.
  • Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods.
  • Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy.
  • Participate in and prepare for off-site events as needed.
  • Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping.
  • If a float: Travel to designated clinics within a specified geographic area.
  • Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by the provider on duty, as well as report negative labs to patients per direction of the provider.
Qualifications
  • Basic computer skills.
  • Excellent administrative, communication, and organizational skills with high attention to detail.
  • Basic math skills (i.e., counting, addition, and subtraction).
  • Ability to work cooperatively in a fast-paced, team-based environment.
  • Excellent customer service, organizational, and task management skills.
About Us

The Little Clinic is committed to simplifying healthcare in America. We take pride in knowing we are helping individuals live healthier lives right in our communities.

We strive to create a welcoming and engaging environment where you'll love to work. If you have a passion for helping others, we want to hear from you.



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