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Customer Experience Ambassador

2 months ago

Atlanta, Georgia, United States Bozzuto Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our residents.

Key Responsibilities:

  • Provide timely and effective assistance to residents and prospects, ensuring a positive and memorable experience.
  • Plan and execute engaging events and activities that foster a sense of community and promote resident satisfaction.
  • Develop and maintain strong relationships with residents, understanding their needs and preferences to deliver personalized service.
  • Collaborate with internal teams to ensure seamless communication and a high level of customer satisfaction.
  • Monitor and maintain the front desk area, ensuring a clean and organized environment.
  • Work a variety of shifts, including weekends and evenings, to meet the needs of our residents.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a hospitality or retail environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and colleagues.
  • A sharp professional appearance and a customer-focused mentality.
  • Competent with various software and computer programs, with the ability to learn new systems quickly.
  • An eye for detail and the ability to multitask in a fast-paced environment.
  • Ability to lift up to 25 pounds, as needed.

About Us:

At Bozzuto, we are committed to creating a workplace culture that values and supports our employees. We offer a comprehensive benefits package, including competitive compensation, health and wellness benefits, paid time off, and retirement planning. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.