Front Desk Supervisor

2 weeks ago


Hood River, United States Columbia Gorge Hotel Hood River, OR Full time
Job Title: Front Desk Supervisor

The Front Office Supervisor is a high-volume hotel guest contact position that requires strong leadership skills, excellent communication, attention to detail, strong listening abilities, problem-solving, multitasking, and efficient organization.

Key Responsibilities:
  • Oversee the entire Front Office Operations
  • Create and distribute the front office department schedule
  • Manage the Accounts Receivables
  • Oversee the hotel market inventory and ordering; assure organization, upkeep of market displays, stocking, and purchasing
  • Train all front office department team members in standards, policies, and on-going tasks/checklists
  • Respond to guest surveys and assist in guest survey improvements
  • Ensure the use of cash drawers accurately and efficiently; keep cash drawers balanced using company policy
  • Assist guests promptly and accurately with questions, complaints, or requests
  • Assist guests with hotel reservations, registration, and billing
  • Assist in maximizing company revenue leading the front desk team in securing reservations, sales using hotel strategies to ensure repeat guests staying loyal to our hotel and brand
  • Ensure all guest problems are attended to and resolved within reason and in a timely manner
  • Assist with package or luggage storage and delivery if requested
  • Analyze and organize guest reservations for current day and future arrivals
  • Analyze reservations for special requests, reservation errors, and make corrections as needed
  • Answer hotel phones promptly and professionally; route calls properly internally and externally of the hotel; schedule wake-up calls
  • Complete daily checklists, organize paperwork, and efficiently print necessary documents
  • Maintain confidentiality of proprietary information; protect company assets
  • Check-in guests securely using all confidentiality, identification, and credit policies
  • Understand the operation of the property management system
  • Provide guests general information concerning hotel facilities, functions, local attractions, contact info, directions to and from desired locations
  • Assist with hotel events when in need to assure guest satisfaction
  • Be proficient with property security, key control procedures, as well as fire, flood, and weather-related safety procedures
Schedule Requirements:

The best candidates will need to have flexible availability to work shifts that vary. This leadership position includes working day shifts, evening shifts, and if needed night audit shifts that may be extended hours depending on company needs. This position also includes working weekends and holidays.

Education/Training/Skills Minimum Requirements:
  • High School diploma or GED required
  • Minimum of 2 years experience in the Front Office Department in a hotel preferred
  • Minimum of 2 years supervisory experience preferred
  • Must be able to lift, push, or pull 50 pounds
  • Must be flexible with working nights, weekends, and holidays
Essential Physical Functions:

Must be able to walk, stand, and bend for extended periods of time. Must be physically able to grasp, grip, pull, push, twist, turn, and lift boxes or equipment, which average around 25-30 pounds each and 50 pounds or more with assistance.



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